Inspection

What is a Floor Inspector?  How Can They Help Me?

Steven Johnston Inspections & Consulting

Professional, Prompt, Truthful, & Unbiased Inspections
(My integrity is NOT for sale)

My role in an inspection is to:

·         Gather facts, history of the complaint, take pictures, measurements, moisture readings, & perform field tests

·         Get samples for lab testing if possible

·         Look for the specific causes of problems

·        NOT discuss inspection findings with any one other than commissioning party or give opinions on site

·         I ask questions to gather information; these are not to trick any party. 

I take the findings & evidence to my office & use industry standards, guidelines, & technical information to:

Prepare a comprehensive report providing:

• Description of complaint/problem
• Job site description/Product description
• Claim/Maintenance History
• Detailed description of problem
• Field and/or lab test results (will require additional time & expense to have these performed)
• Research applicable industry and/or manufacturer installation/maintenance standards
• Find a conclusion based on collected data and field tests
• Identification of responsible party

After the Inspection

• I submit my findings, photos, & samples within 72 hours to the commissioning party ONLY!
• Please don’t call me to ask questions, I am NOT at liberty to discuss the inspection with any other party.
• Please do not call me to inform me of your disapproval or disagreement (I WILL terminate the call).
• Please do not call to inform me that you have not received a copy of the report.
• As an Inspector, I do not deny claims; I report information, gather evidence, field testing, & write a report.
• I do not get involved in the politics of things once the inspection is complete & report is submitted.
• Once I submit the floor inspection report, my work is completed as paid for initially; any further communication by any means will require additional payment in advance.
• If you disagree with the report or findings, you may hire an inspector to perform an inspection at your expense.
• Take things up with retailer or manufacturer after a second inspection is performed if the findings vary.
• Arbitration, mediation, deposition, or litigation will require a signed employment agreement & prepaid retainer.

What Will Not Be Tolerated

• I am NOT a “hired gun.”  My services WILL NOT & CAN NOT be bought to write a report that is not truthful or could not be defended in litigation if needed; PLEASE do not ask. 
• Payment of cash does not reduce inspection fees, I will fill out an invoice & mark it paid in cash.
• I will NOT violate ethics in the profession including committing fraud, lying, or tax evasion; PLEASE do not ask.
• If a manufacturer hires me to perform an inspection, MY findings will be truthful & factual, EVEN if it means reporting there are issues with their product. 
• My goal is to remain professional & courteous throughout this process. I do not act or speak unprofessionally, nor will I tolerate this from another party including use of profanity or threats. 
• If the inspection gets to a hostile point, I reserve the right to ask the homeowner to ask a party to leave the site in order to perform the inspection; failure to do so may end the inspection after one warning. 
• If a consumer gets hostile, uses profanity, or makes threats; without warning, I will terminate the inspection.
• Please be truthful; answer questions if you can; if you can’t recall, then state such & I will report this as stated.

• Giving false information is fraudulent & illegal & could lead to issues down the road in the process. We do not ask questions to trick you. We are gathering facts so be truthful.

Dealers/Installers/Contractors

• I CAN NOT discuss an inspection with retailers, consumers, installers, or other parties without express written permission of a manufacturer or commissioning party to avoid conflict of interest or ethical concerns.
• If you have disagreements with the findings, CONTACT the commissioning party to discuss these.
• I WILL NOT answer concerns or discuss ANYTHING once I submit my report.
• Due to professional client confidentiality privileges, I will release a copy of the report to the commissioning party ONLY to maintain client confidentiality privileges.
• If express written permission is granted, then upon a signed agreement & payment in advance of fees, I may be hired to offer consulting/correction services.
• I will not come back to a jobsite to help or perform repairs (outside of manufacturer request) unless my employment agreement is signed & payment made in advance prior to work beginning.